Legal

1. Introduction

Servalian ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (servalian.com), including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

We use your Personal Information only for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Data

We may collect personal identification information from you in a variety of ways, when you:

• Join our waitlists for our products
• Complete our contact form
• Subscribe to our newsletter
• Use our web-based tools (such as Koppie form analysis tool)
• Respond to a survey
• Fill out any other form on our Site

Depending on the activity, the personal information we collect may include:

• Name
• Email address
• Company name
• Any other content you voluntarily provide (such as message content in the contact form)

Non-Personal Data

We may also collect non-personal identification information about users whenever they interact with our Site. This may include:

• Browser type and version
• Operating system
• Site usage patterns and page interactions
• Referral source
• Device information
• Session duration and activity
• Anonymized IP address information

3. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To administer our waitlists for our products
• To communicate with you about our products' launch and availability
• To respond to your inquiries and customer service requests
• To provide requested copies of messages sent through our contact form via secure viewing links
• To send periodic emails regarding our products or services (with opt-out options provided in every email)
• To improve our website and user experience through analytics
• To provide and improve our web-based tools and services
• To prevent abuse and ensure security of our services

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, including:

• All information is encrypted during transmission using TLS (Transport Layer Security)
• All stored data is encrypted at rest
• Access to stored data is limited to authorized Servalian personnel only
• Session-based authentication using unique tokens for API requests
• Rate limiting and security monitoring on all endpoints
• Secure temporary storage with automatic deletion for tool-generated content

5. Analytics

We use PostHog, a privacy-focused analytics platform, to understand how visitors interact with our website. PostHog is configured with privacy-first settings and only operates with your explicit consent:

• Analytics are disabled by default and only enabled if you consent via our cookie banner
• When enabled with consent, uses localStorage and cookies for cross-session tracking
• When disabled or without consent, operates in memory-only mode with no persistent tracking
• Anonymizes all IP addresses
• Masks all text and element attributes during session recordings
• Complies with privacy regulations like GDPR, CCPA, and PECR

Information collected by PostHog (only with your consent) includes:

• Page views and navigation patterns
• Interactions with website elements (clicks, form submissions)
• Referrer information
• Browser type and device information
• Country-level location data (anonymized)
• Session recordings (with all text and personal information masked)
• Session duration and active time on pages

This data helps us understand how visitors use our website so we can improve the user experience. When you provide consent, we can track your journey across multiple sessions to better understand user behavior. When consent is not provided, each visit is treated as a new anonymous session with no persistent tracking.

For more information about PostHog's privacy practices, you can visit PostHog's Privacy Policy.

6. Cookies and Local Storage

Essential Cookies

Our website uses a minimal number of cookies that are necessary for the site to function:

• session_token: A unique session identifier used for authenticating API requests and preventing abuse (expires when session ends)
• loglevel: Controls JavaScript logging verbosity for debugging purposes

Local Storage

We use browser local storage for the following purposes:

• theme: Your preference for light or dark mode to maintain consistent site appearance between visits
• servalian_cookie_consent: Your cookie consent preferences to remember your choices about analytics tracking

This locally stored information does not contain personal information and is used solely to enhance your browsing experience and respect your privacy choices.

Analytics (Optional)

When you consent to analytics cookies, PostHog may store:

• Analytics identifiers in localStorage and cookies to track behavior across sessions
• Session information to understand user journeys
• User preferences and settings for the analytics platform

When you decline analytics cookies, PostHog operates in memory-only mode:

• No persistent identifiers are created
• No cookies or local storage are used for tracking
• Each visit is treated as a new anonymous session
• No tracking occurs between different browsing sessions

Third-Party Services

Our site does not use third-party cookies for advertising or cross-site tracking purposes. We do integrate with third-party services for specific functionality:

• Typeform: For our Koppie tool, we temporarily access Typeform data with your explicit authorization to analyze form structures
• PostHog: For privacy-focused analytics, hosted in the EU with strict privacy controls

Your Choices Regarding Cookies

You have full control over non-essential cookies:

• Our cookie banner allows you to accept or decline analytics cookies
• You can change your preferences at any time by clearing your browser's local storage
• Essential cookies cannot be disabled as they are necessary for basic site functionality
• Most browsers allow you to block all cookies, though this may affect site functionality
• You can delete cookies and local storage data through your browser settings
• You can use your browser's private/incognito mode to browse without persistent storage

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. For waitlist and contact information, we generally retain this data until:

• You request its deletion
• The purpose for which it was collected has been fulfilled (e.g., after a product launch for waitlist subscribers)

Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
• Right to Erasure: You have the right to request that we erase your personal data
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data

If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Web-Based Tools

Koppie - Typeform Export Tool

Our Koppie tool allows you to export Typeform form structures and conditional logic. When using this tool:

• Third-Party Authorization: You provide authorization to access your Typeform account through OAuth or API key
• Temporary Access: We do not store your Typeform credentials permanently; they are exchanged for session tokens and deleted when your session expires
• Minimum Permissions: We request only read access to your forms, which is the minimum required for the tool to function
• Data Processing: Form structure data is processed to generate exports in various formats (HTML, PDF, Word, etc.)
• Secure Storage: Generated exports are stored securely in a private cloud storage bucket and automatically deleted after 24 hours
• Limited Use: Data obtained from your Typeform account is used solely for providing the export service and no other purpose
• No Data Retention: We do not retain copies of your form data beyond the 24-hour processing period

Other Tools

We may offer additional web-based tools in the future. When we do, similar privacy-focused principles will apply: minimum data collection, secure processing, automatic deletion, and single-purpose use.

10. Email Communications

Newsletter

When you subscribe to our newsletter:

• We collect your email address and any optional information you provide
• Every email includes an unsubscribe link that immediately removes you from our mailing list
• You can unsubscribe at any time without providing a reason
• Unsubscribing deletes your email from our mailing system

Waitlist

When you join our product waitlists:

• We collect your email address and any optional information you provide (name, company)
• We use this information to notify you about product launches and availability
• Every waitlist email includes a link to immediately remove your email from the specific waitlist
• You can remove yourself from any waitlist at any time

Contact Form

When you submit our contact form:

• We collect the information you provide (name, email, message content)
• You can optionally request to receive a copy of your message
• If requested, we provide access to your message through a secure, unique viewing link
• These viewing links do not expire, allowing you to access your message indefinitely
• The links are unique and not discoverable without the specific URL we provide
• Messages are not sent directly via email for privacy and security reasons

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: